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Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Slow speed compared to sky

[ Edited ]

Hi, i've just signed up with talk talk after moving from sky and my broadband speed has been greatly diminished. I was getting 13Mb/s download and 0.88Mb/s upload with sky, i'm now getting 6.70Mb/s download and 0.44Mb/s upload with talk talk. I'm really suprised in the difference in speeds between providers and would like to get it sorted.

Valued Contributor
Engineer02
Posts: 687
Registered: ‎22-02-2013

Re: Slow speed compared to sky

 

Ok, speed ain't everything.

 

you may have had 13mbs with sky but only  50% of receipted data was probably workable.

Faster speeds does not necessarily indicate a better service.

 

If you get 7mbps and is 100% error free and the service works as per described, and you do not have issues, then what's the problem.

 

Or

 

If you get 13mbps and you have no issues (that your aware of, you may only be 50% error free).

 

The two services may well be identical !

 

So, i'll leave leave you to mull this one over.

Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

Thanks for your quick reply. I havent had any major issues, but i'll see how it goes over the next few days.

bestmanx3
Posts: 5,613
Registered: ‎09-05-2011

Re: Slow speed compared to sky

Hi mawrth,

 

Just for your information, usually when you first connect to TalkTalk you will be placed on the most stable profile, 15dB profile, and over a few days/weeks their DLM will change to a faster profile if there are little or no errors on your line, you can of course ask to be put on a faster profile sooner but be aware DLM could slow it down if it detects errors/instability. 

TalkTalk profiles are 15, 12, 9, 6 dB (Interleaved or Fastpath)

 

Regards


MVC_sig_pomo_baz.png

Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

Thank you bestmanx3 for your reply. I want to stop using sky altogether and i'll need a good connection for talk talk tv and all the other devices that use the internet here.

OCE_Debbie
Posts: 40,986
Topics: 1
Kudos: 1,067
Solutions: 496
Registered: ‎03-11-2008

Re: Slow speed compared to sky

Hi mawrth

 

Please can you update your forum profile to include your name and telephone number, we can then look into this further (please do not post this information on this thread)

 

Thanks :smileyhappy:

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Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

Profile updated. Thanks Debbie

OCE_Vicky
Posts: 315
Topics: 0
Kudos: 31
Solutions: 22
Registered: ‎12-08-2013

Re: Slow speed compared to sky

Hi Mawrth,

 

Thanks for the update :smileyhappy:

 

Ive taken a look at your profile and it looks really healthy, your sync rate is showing up at 17.7mb

 

Are you connecting in a wired or wireless state? Can you run some speed tests for us on the TalkTalk speed checker in a wired state not using wifi.

 

Thanks

 

Vicky

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Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

I've waited over a month just to see if it would improve but it hasn't. In a wired state, on the talk talk speed checker i got speeds of 5.8Mbs download and 0.7Mbs upload.

OCE_Mark
Posts: 41,388
Topics: 10
Kudos: 997
Solutions: 498
Registered: ‎14-09-2009

Re: Slow speed compared to sky

Hi 

 

Be sure to give kudos and accept your solution


Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

Just completed some more tests in safe mode and there was a slight improvement  at around 7Mbs

OCE_Debbie
Posts: 40,986
Topics: 1
Kudos: 1,067
Solutions: 496
Registered: ‎03-11-2008

Re: Slow speed compared to sky

[ Edited ]

Hi mawrth

 

How have you found the connection since your last post?

 

The last speed tests I can see were completed on 03/11, these appear to be more consistent at around 6.9mb.

 

I've also made a change to a setting on the line and the sync speed has increased. Please let us know how the connection compares.

 

Thanks

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Occasional Contributor
mawrth
Posts: 14
Registered: ‎16-08-2013

Re: Slow speed compared to sky

Wow. 15.8Mbps fantastic. Thanks to all for your help:smileyvery-happy:

OCE_Debbie
Posts: 40,986
Topics: 1
Kudos: 1,067
Solutions: 496
Registered: ‎03-11-2008

Re: Slow speed compared to sky

Hi mawrth

 

Thanks for keeping us updated :smileyhappy:

 

Please let us know if you do experience any further issues.

Be sure to give kudos and accept your solution