18-08-2013 07:04 PM - edited 18-08-2013 07:33 PM
Hi, i've just signed up with talk talk after moving from sky and my broadband speed has been greatly diminished. I was getting 13Mb/s download and 0.88Mb/s upload with sky, i'm now getting 6.70Mb/s download and 0.44Mb/s upload with talk talk. I'm really suprised in the difference in speeds between providers and would like to get it sorted.
on 18-08-2013 07:16 PM
Ok, speed ain't everything.
you may have had 13mbs with sky but only 50% of receipted data was probably workable.
Faster speeds does not necessarily indicate a better service.
If you get 7mbps and is 100% error free and the service works as per described, and you do not have issues, then what's the problem.
If you get 13mbps and you have no issues (that your aware of, you may only be 50% error free).
The two services may well be identical !
So, i'll leave leave you to mull this one over.
on 18-08-2013 07:51 PM
Just for your information, usually when you first connect to TalkTalk you will be placed on the most stable profile, 15dB profile, and over a few days/weeks their DLM will change to a faster profile if there are little or no errors on your line, you can of course ask to be put on a faster profile sooner but be aware DLM could slow it down if it detects errors/instability.
TalkTalk profiles are 15, 12, 9, 6 dB (Interleaved or Fastpath)
on 18-08-2013 08:07 PM
Thank you bestmanx3 for your reply. I want to stop using sky altogether and i'll need a good connection for talk talk tv and all the other devices that use the internet here.
on 21-08-2013 08:37 AM
Please can you update your forum profile to include your name and telephone number, we can then look into this further (please do not post this information on this thread)
on 21-08-2013 05:03 PM
Thanks for the update
Ive taken a look at your profile and it looks really healthy, your sync rate is showing up at 17.7mb
Are you connecting in a wired or wireless state? Can you run some speed tests for us on the TalkTalk speed checker in a wired state not using wifi.
on 04-10-2013 10:48 AM
I've waited over a month just to see if it would improve but it hasn't. In a wired state, on the talk talk speed checker i got speeds of 5.8Mbs download and 0.7Mbs upload.
on 04-10-2013 12:42 PM
I can see the line is currently in sync at 8192kb/s but the spedtest show some odd results, two of the tests show speed of 198628 and 37040kb/s
Would ti be possible to run three speedtests with your laptop/pc connected via etherent using safemode with netowrking so we can rule out any issues with antivirus causing the odd speedtests?
05-11-2013 11:51 AM - edited 05-11-2013 11:54 AM
How have you found the connection since your last post?
The last speed tests I can see were completed on 03/11, these appear to be more consistent at around 6.9mb.
I've also made a change to a setting on the line and the sync speed has increased. Please let us know how the connection compares.
on 06-11-2013 01:37 PM
Thanks for keeping us updated
Please let us know if you do experience any further issues.