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New Contributor
PiotrK
Posts: 3
Registered: ‎15-11-2013

Re: DSL 3680 wireless connection problems

[ Edited ]

Hi,

 

since my broadband went live I experience exactly the same problems with router D-link DSL-3680 as other users.

 

Connection keeps droping out all the time. I have already reported that on your website and you did some remote 'repairs' but the router still does not work properly. I have two laptops, both with up to date wireless drivers and it is almost impossible to use internet on both of them. I also have checked router drivers and they are also up to date.

 

I have tried to report that to one of your experts on your live chat but I couldn't because I was disconnected in the middle of conversation.

I need this to be fixed as soon as possible. If there will be no other way I will require sending new (working) router.

It took me 2 hours to post this message.

Below I enclose some screens how my internet connection looks like.

I used comand ping [address] -t to take this screens. It is in polish so to better understand what they represent there is 

translation:

Upłynął limi czasu rządania = Request timed out

Odpowiedź z [address]: bajtów=32 czas=67 TTL=47 = Response from [address]; bytes=32 time=67 TTL=47

Odpowiedź z [address]: Host docelowy jest nieosiągalny = Response from [address]: destination host is unreachable

OCE_Debbie
Posts: 39,102
Topics: 1
Kudos: 886
Solutions: 397
Registered: ‎03-11-2008

Re: DSL 3680 wireless connection problems

Hi PiotrK

 

I'm sorry to hear this.

 

Just to confirm, what version of firmware is showing on the router?

 

Thanks

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OCE_Debbie
Posts: 39,102
Topics: 1
Kudos: 886
Solutions: 397
Registered: ‎03-11-2008

Re: DSL 3680 wireless connection problems

Hi PiotrK

 

Please can you update your forum profile to include your name and telephone number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your forum profile has been updated.

 

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New Contributor
PiotrK
Posts: 3
Registered: ‎15-11-2013

Re: DSL 3680 wireless connection problems

[ Edited ]

Hello again,

 

my profile has been updated. My internet connection still doesn't work properly.

 

Attachment: this is how my broadband works after your Senior Support Team intervention.

 

Now I am being asked to call Talk Talk Technical support. I do not intend call any of your supports. I was promised that my issue will be solved within 72 hours on 19.11.13. As I am writing this post it is already 24.11.13 and nothing has been done. I wasted enough time calling your call centres begging for help. So:

 

1. If you want to speak with me, be my guest, you have my mobile and landline number.

2. If you want to send an engineer, that's even better, let's arrange visit.

3. If you want to send a new router - I will be more than happy to receive it.

 

As you can see, I demand immediate resolving this issue by any means.

I am fed up with this. My patience is running out.

OCE_Ady
Posts: 31,543
Topics: 0
Kudos: 700
Solutions: 339
Registered: ‎13-02-2008

Re: DSL 3680 wireless connection problems

Hi PiotrK,

 

I'm sorry you're still having problems.

 

We'll give you a call in the next couple of hours to get this sorted for you.

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New Contributor
PiotrK
Posts: 3
Registered: ‎15-11-2013

Re: DSL 3680 wireless connection problems

Hello,

 

I was called today and new router will be sent to replace D-link.

 

I will infrom you if it helped.

 

Regards,

PiotrK

OCE_Ady
Posts: 31,543
Topics: 0
Kudos: 700
Solutions: 339
Registered: ‎13-02-2008

Re: DSL 3680 wireless connection problems

Please do keep us posted.

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Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

[ Edited ]

Hi Andy,

 

I still can't believe you are sending out these routers despite them all having the same wireless issues even when using the latest firmware v1.06t.

 

I have just subscribed to talktalk at another address (i have updated the number in my profile) and low and behold you have sent me another DLINK DSL-3680!  (I just  got it replaced at my other address for a Huawei Unit!)

 

My go live date is on the 28th November. Is there any chance you can replace it for a Huawei unit as the d-link is clearly not fit for it's purpose. I wish you would stop supplying it. :smileysad:

 

Thanks,

Frank

OCE_Karl
Posts: 8,159
Topics: 5
Kudos: 1,206
Solutions: 504
Registered: ‎04-11-2013

Re: DSL 3680 wireless connection problems

Hi,

 

Our system will only allow us to order 'a' router it will not give the option to specify type for your account type.

 

Thanks
 
Karl

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OCE_Ady
Posts: 31,543
Topics: 0
Kudos: 700
Solutions: 339
Registered: ‎13-02-2008

Re: DSL 3680 wireless connection problems

Hi 1006770236,

 

the ability for us to choose the router depends on products you have, tv, fibre etc and on the warranty status of your router.

 

Even in the cases where we can specify the model, the warehouse ship based on availability.

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OCE_Ady
Posts: 31,543
Topics: 0
Kudos: 700
Solutions: 339
Registered: ‎13-02-2008

Re: DSL 3680 wireless connection problems

Just to confirm, if any of you still need help please let me know.

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Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

Hi Andy,

 

I still need a new router. I opened a new thread about it (as advised by Debbie) but still didn't get a reply.

 

Thanks,

Frank

OCE_Karl
Posts: 8,159
Topics: 5
Kudos: 1,206
Solutions: 504
Registered: ‎04-11-2013

Re: DSL 3680 wireless connection problems

Hi,

 

we can send a router, but cannot guarantee it will not be the same model you have already.

 

Thanks
 
Karl

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Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

Hi Karl,

 

I understand. Please send me a new router and I hope I will get lucky. :smileyhappy:

 

Kind Regards,

Frank

OCE_Karl
Posts: 8,159
Topics: 5
Kudos: 1,206
Solutions: 504
Registered: ‎04-11-2013

Re: DSL 3680 wireless connection problems

Hi,

 

this has now been ordered.

 

Thanks
 
Karl

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Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

Thanks Karl. :smileyhappy:

Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

[ Edited ]

Hi Karl,

 

Unfortunatly I didn't get lucky and received another DSL-3680 with the same rubbish wi-fi issues. (Devices can connect for a while then after a few hours lose connectivity and the wireless connection can only be restored by resetting the router)

 

I will return the new router in the bag provided. Can we try and order another one?

 

Thanks,

Frank

OCE_Debbie
Posts: 39,102
Topics: 1
Kudos: 886
Solutions: 397
Registered: ‎03-11-2008

Re: DSL 3680 wireless connection problems

Hi Frank121

 

Apologies for this, unfortunately  as we can't guarantee which make and model of router that you will receive you may receive the same router again.

 

We can arrange for a Fault Manager to call you to discuss this further, please let us know if you would like us to arrange this?

 

Please can you also provide your availability for this between 9am and 6pm.

 

Thanks
 

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Contributor
Frank121
Posts: 21
Registered: ‎25-09-2013

Re: DSL 3680 wireless connection problems

[ Edited ]

Hi Debbie,

 

You fault manager can call me anytime on my mobile number. (not on my landline)

 

Thanks,

Frank

OCE_Debbie
Posts: 39,102
Topics: 1
Kudos: 886
Solutions: 397
Registered: ‎03-11-2008

Re: DSL 3680 wireless connection problems

Hi Frank121

 

We will call you today from 3pm to discuss this further.

 

Thanks

 

Debbie

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