Problems accessing our websites

Some customers are currently experiencing problems accessing our websites, we’d like to apologise for any inconvenience and assure you that our engineers are working to restore service asap.

 

Reply
Contributor
Posts: 20
Registered: ‎19-01-2013

Youview Box not working!!

Last night about 11.00pm my Youview Box went off with message "TV signal weak or lost. For more info go to ....YVM302". I did the usual switch on/switch off - but it was still the same. So I left it.
Today, I find the same message. I have unplugged the TV aerial from the Youview box and plugged it directly into the tv. I have a perfect picture on all channels - which puts doubt that the TV signal is weak.
Can the Tech Dept please advise on next steps.
Thanks.
Retired
Posts: 23,663
Registered: ‎05-11-2008

Re: Youview Box not working!!

Hi bajangal,

Have you tried re-tuning the TV channels on the YouView Box?

How do I retune my YouView Box for the latest Freeview channels?

Thanks

Nathan



Contributor
Posts: 20
Registered: ‎19-01-2013

Re: Youview Box not working!!

Hello Nathan
Firstly, I've got to say that I am not impressed to get a reply 4 days later.
I couldn't retune the Box because it kept saying "soon ready" and it never was.
In the end I did a hard reset on the box by going into the maintenance option.
Retired
Posts: 23,663
Registered: ‎05-11-2008

Re: Youview Box not working!!

Hi bajangal,

Thanks for the update, glad to hear this has been resolved. Please let us know if you require any further assistance.

Thanks

Nathan