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Contributor
bajangal
Posts: 20
Registered: ‎19-01-2013
Founder

Youview Box not working!!

Last night about 11.00pm my Youview Box went off with message "TV signal weak or lost. For more info go to ....YVM302". I did the usual switch on/switch off - but it was still the same. So I left it.
Today, I find the same message. I have unplugged the TV aerial from the Youview box and plugged it directly into the tv. I have a perfect picture on all channels - which puts doubt that the TV signal is weak.
Can the Tech Dept please advise on next steps.
Thanks.
Retired
Nathann
Posts: 23,663
Registered: ‎05-11-2008

Re: Youview Box not working!!

Hi bajangal,

Have you tried re-tuning the TV channels on the YouView Box?

How do I retune my YouView Box for the latest Freeview channels?

Thanks

Nathan



Contributor
bajangal
Posts: 20
Registered: ‎19-01-2013
Founder

Re: Youview Box not working!!

Hello Nathan
Firstly, I've got to say that I am not impressed to get a reply 4 days later.
I couldn't retune the Box because it kept saying "soon ready" and it never was.
In the end I did a hard reset on the box by going into the maintenance option.
Retired
Nathann
Posts: 23,663
Registered: ‎05-11-2008

Re: Youview Box not working!!

Hi bajangal,

Thanks for the update, glad to hear this has been resolved. Please let us know if you require any further assistance.

Thanks

Nathan