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Regular Contributor
Posts: 207
Registered: ‎29-12-2007

Old TalkTalk routers

How do I return old Talktalk routers I have at least 4 old talktalk routers.
2 smartax 882,1 DLink,and 1 Hauwei router.
Any help would be great otherwise they may end up being on ebay or at the tip.
Simba
Super Contributor
Posts: 19,574
Registered: ‎19-10-2008

Re: Old TalkTalk routers

Hi SimbaSmile

I've moved this topic into the customer service & billing section from the General section for you to see if OCE Emma can provide you with any advice on this.

Regards

Barney
Posts: 54,979
Topics: 30
Kudos: 622
Solutions: 316
Registered: ‎22-04-2008

Re: Old TalkTalk routers

Hi Simba,

There is no requirement to return any old routers.

Cheers
Em x
Regular Contributor
Posts: 207
Registered: ‎29-12-2007

Re: Old TalkTalk routers

unfortunately I was told as I'm on fibre the only router that would work with the BTOR modem is the one supplied by TT or BT since i have found out otherwise apparently Netgear do a pretty reasonable one.
Simba
Posts: 36,112
Topics: 15
Kudos: 1,133
Solutions: 552
Registered: ‎13-02-2008

Re: Old TalkTalk routers

Hi Simba,

if you want to return the routers I can send you a returns bag, but as Em has said there is no need.
Regular Contributor
Posts: 207
Registered: ‎29-12-2007

Re: Old TalkTalk routers

I'll just take them to the tip and have them disposed off that way.
Simba
Community Manager
Posts: 9,594
Registered: ‎20-12-2007

Re: Old TalkTalk routers

Hi Simba,

There is no need to return them to us from the point of view of we want them back however the equipment needs to be disposed of correctly:

www.talktalk.co.uk/members/weee-directive.html

As such if your local tip/recycling depo is unable to process the modems, i would like to send you a returns bag for them to be sent back to TalkTalk for recycling.

Regards
Stephen
Regular Contributor
Posts: 207
Registered: ‎29-12-2007

Re: Old TalkTalk routers

The local tip has the facility to recycle all kinds of small electrical items.
Simba
Trusted Contributor
Posts: 19,046
Registered: ‎28-04-2008

Re: Old TalkTalk routers

also u can actually take them to any shop that displays the WEEE recycle logo Smiley Very Happy