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Occasional Contributor
Jimbo2962
Posts: 7
Registered: ‎23-12-2011
Founder

Account Barred

Why is my account log on barred from making changes?
OCE_Emma
Posts: 53,463
Topics: 2
Kudos: 445
Solutions: 272
Registered: ‎22-04-2008
Founder

Re: Account Barred

Hi Jimbo2962,

Can you give us a little more information please? What are you trying to do? Are you getting an error message?

Cheers
Em x



Occasional Contributor
Jimbo2962
Posts: 7
Registered: ‎23-12-2011
Founder

Re: Account Barred

Hi Emma
It just says temporary barred. I also have another thread about phone line. I can't call out, just goes straight to your recorded message. It's driving us mad.
Jim
OCE_Emma
Posts: 53,463
Topics: 2
Kudos: 445
Solutions: 272
Registered: ‎22-04-2008
Founder

Re: Account Barred

Hi Jimbo2962,

Can you please copy and paste the error message? Can you also let me know what the recorded message you are given when attempting to make a phone call says verbatim?

Cheers
Em x



Occasional Contributor
Jimbo2962
Posts: 7
Registered: ‎23-12-2011
Founder

Re: Account Barred

Hi Emma
Account message says -

We are sorry, but your account is temporarily barred. You cannot make any changes at this time.

When attempting a phone call it just goes to hold as if I have rung talktalk. ie 'welcome to talktalk someone will be with you shortly etc'. BUT THEY DON'T.

Since Talktalk took over Pipex my broadbaand provider I have had nothing but trouble.
I will be ending my contract as soon as I can use my phone again. Mobile bill is through the roof as it is the Xmas period.
Jim
OCE_Emma
Posts: 53,463
Topics: 2
Kudos: 445
Solutions: 272
Registered: ‎22-04-2008
Founder

Re: Account Barred

Closing duplicate thread. Please do not post multiple threads on the same issue.

Cheers
Em x