[susanashley]

1.What exchange are you connected to ? Ruddington EMRDDIN
2.Is your exchange experiencing any outages ? No
3.Do you have other telephone extensions ? No
4.Do you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket ? Yes
5.Are you having any other voice related problems such as noisy lines and ringtone / ringing issues ? No
6.What modem are you using ? Linksys, WAG54GS, Firmware Version: V1.01.03
7.Have you tested with a different modem? Yes. SmartAX, MT882, Firmware Version: E.37.5.5
8.Are you using a telephone extension lead to connect your modem to the telephone socket ? No
9.What is your modem line attenuation down and up? 59.5/41.0
10.What is your modem SNR Margin down and up ? 7.5/6.0
11.What is your operation (connection) mode ? ADSL2
12.Are you experiencing the disconnections at any specific time ?
Randomly throughout the day
13.What lights change on your modem when you get disconnected ?
First both the DSL & Internet LEDs go off, then about 20 seconds later the DSL LED lights up for about 10 seconds then goes back off then comes back on 20 seconds later and then the internet LED comes back on about 20 seconds later and then stays on
(on the linksys router)
14.Which Operating System are you using on your PC / mac (and which version) ? Windows XP Home Edition 5.1.2600 Service Pack 3 Build 2600

As i've said, It disconnection randomly throughout the day, even sometimes when were not on the computer we notice it's disconnected on the modem. Definitely not a computer problem though.

[OCE_Debbie]

Hi susanashley,

Welcome to the forums.

I have changed the profile from 6db to 12db interleaved, please can you monitor the connection to see how it compares.

Thanks

Debbie

[susanashley]

Hey

Problem solved, there has been no disconnects.

Just one more thing; Why has the Downstream Rate dropped from slightly over 2000 to 1381 Kbps since the change you made? I don't have a problem with this if it's gonna make us more stable but just curious.

Thanks

[OCE_Michelle]

Hi susanashley,

How has the connection been since your last post?

A higher profile will help to improve stability but will reduce the speed. If the connection has been stable on 12db we could try a 9db profile to increase the speed?

Thanks

Michelle

[susanashley]

Hey again.

There has been 1 disconnection yesterday, but i think that was because of the bad rain we had and was back up when it reconnected and stayed on from then on.

I'd prefer stability and the speed is actually fine, I don't actually see a diffrence to what we had before. Thanks for offer anyway but if decreasing dB is gonna make us more prone to disconnections then that's not really necessary.

Thanks again

P.S I will continue to monitor our connection for about 2 more weeks then report back here at the end of those 2 week from today just to make sure.

[OCE_Debbie]

Hi susanashley,

Thank you for keeping us updated, please let us know if you do experience any further issues.

Thanks

Debbie

[susanashley]

Sorry for the long delay.

Our connection has actually started randomly disconnecting again from about 3 weeks ago, we thought it would stop but it hasn't and before then it was running fine 24/7. We have tryed diffrent cables and also the talktalk router etc but they still disconnect with those. Again this is a big problem for us because we play online games here on the pc and playstation.

Can it be fixed?

Also I don't really want to higher the profile again because any slower then what we have is kinda bad and what we have now is bearable. (1600 Kbps / 320 Kbps)

[OCE_Debbie]

Hi susanashley,

You are currently on a 12db profile.

Just to confirm is the modem currently connected at the test socket, also have you tested with a different microfilter?

Please can you also ensure that the modem is set to always on or disconnect if idle set to 0 in the modem settings. If you need instructions on how to do this, please let us know.

Thanks

Debbie

[susanashley]

Hi Again.

I can comfirm that the modem is set to always on, connnected to the test port and we have also tryed with about 3 microfilters but still the same.

[hues19]

hi i have problems with my router it disconnects randomly throughout the day been happening for about 4 weeks now help