[susanashley]

1.What exchange are you connected to ? Ruddington EMRDDIN
2.Is your exchange experiencing any outages ? No
3.Do you have other telephone extensions ? No
4.Do you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket ? Yes
5.Are you having any other voice related problems such as noisy lines and ringtone / ringing issues ? No
6.What modem are you using ? Linksys, WAG54GS, Firmware Version: V1.01.03
7.Have you tested with a different modem? Yes. SmartAX, MT882, Firmware Version: E.37.5.5
8.Are you using a telephone extension lead to connect your modem to the telephone socket ? No
9.What is your modem line attenuation down and up? 59.5/41.0
10.What is your modem SNR Margin down and up ? 7.5/6.0
11.What is your operation (connection) mode ? ADSL2
12.Are you experiencing the disconnections at any specific time ?
Randomly throughout the day
13.What lights change on your modem when you get disconnected ?
First both the DSL & Internet LEDs go off, then about 20 seconds later the DSL LED lights up for about 10 seconds then goes back off then comes back on 20 seconds later and then the internet LED comes back on about 20 seconds later and then stays on
(on the linksys router)
14.Which Operating System are you using on your PC / mac (and which version) ? Windows XP Home Edition 5.1.2600 Service Pack 3 Build 2600

As i've said, It disconnection randomly throughout the day, even sometimes when were not on the computer we notice it's disconnected on the modem. Definitely not a computer problem though.