connection problems

[Jimbob]

in the last two days my Smart AX has been takeing a long time to
connect to the internet:|

[OCE_Ady]

Hi Jimbob,

Looks like youre having a lot of trouble with dropping connections 39 drops so far today.


Let us know if you need our help, you do judging by the connection logs.:(

[Jimbob]

hi. it usally take only a few minutes for my router to connect but like i said since saturday night it takes longer. the LINK Light flashes every few seconds then goes off. after about 8 min
it stays orange

[OCE_Ady]

Hi Jimbob,

you are very close to the exchange for your line speed to be around 4mbps.

Are you connected to the master/test socket?

Do you have filters on all your sockets?

Are you using a loose lead extension?

Do you have sky?

Let me know and we will see where to go next.

[Jimbob]

1. yes

2. no

3. yes

4. no

5. no

[OCE_Ady]

If got that in the right order can you move the modem to the master socket and power it up and i will check the stats again?


Ady

[Jimbob]

the problem is my computer and the main socket are a long way from each other. my computer is in my bedroom and the main socket is in the hallway

[OCE_Ady]

Well maybe we would be better to arrange a convenient time for a call.

Honestly internal wiring accounts for a good 50 - 60 percent of calls, dropping connection slow speeds etc.

If you would like to arrange a callback PM and we can sort it.:)

[Jimbob]

any day from tuesday onwards

[OCE_Ady]

Thought this might interest you.

Below are your line stats right now which look good.


Display Modem Train Rates
Channel Mode Interleaved
Downstream Channel Bit Swap Enable
Upstream Channel Bit Swap Enable
Trellis Mode Enable
Standard in Port Training G992.5-Annex A
Downstream Channel Rate 4338 Kbps
Downstream Max Attainable Rate 4372 Kbps
Downstream Channel SNR Margin 14.8 dB
Downstream Interleaved Channel Delay ms
Downstream Channel Attenuation 31.3 dB
Downstream Total Output Power 18.2 dBm
Upstream Channel Rate 443 Kbps
Upstream Max Attainable Rate 856 Kbps
Upstream Channel SNR Margin 27.5 dB
Upstream Interleaved Channel Delay ms
Upstream Channel Attenuation 16.3 dB
Upstream Total Output Power 10.6 dBm

The bits of most interest are your Downstream SNR and Downstream Channel attenuation (interference) and both look good.

[OCE_Ady]

Choose a time between 11:30 and 18:00 please. If these arent suitable i can arrange for one of my colleagues to help call you.:)

[Jimbob]

does this mean there is no problem with my router

[Jimbob]

how about 1pm

[OCE_Stephen]

Hi JImbob,

When you have spoken to Ady make sure you come back to let us know how it all went!!! :cool:

[OCE_Ady]

1PM Tuesday it is then.

Not necessarily with regards to the router.

[Jimbob]

HI

The engineer came round today and told me that i needed a new
smart AX router. As the order gone through?.:)

[Jimbob]

i was just wondering if the order for my replacment router has gone through?:confused:

[OCE_Ady]

To be honest i have queried that but need to speak to you tomorrow.

I havent sent one as i hadnt spoken with you.