Line rental paid to talktalk but says otherwise in "Manage my Services"

[Squawk]

Just logged into "my account" and started playing around with it for the first time. Decided to have a look at the various aspects of our landline package, and was pretty suprised to find the following

"Because you currently pay your line rental to another provider, we are unable to amend your calling features online. Please contact your current line rental provider to change your calling features, or Contact Us to switch your line rental to TalkTalk."


Likewise, going to "manage calling circle", gives me

"Manage Calling Circle functionality is available only for accounts with associated TalkTalk Phone Nos.

If this problem persists, please Contact Us."

We have been paying line rental to talktalk since December, having had a talktalk line for many years but paying line rental to bt. Switched when we ordered broadband.

Thanks chaps.

[matt]

Can you bump this to Stephen in the morning ... he loves those ;)

[Squawk]

Morning Stephen. Matt informs me you love this type of problem :D, so here is the bump.

[Squawk]

Stephen, nother bump in case you missed this thread.

[OCE_Stephen]

Hi Squawk,

I love these like a hole in the head............lol I am unable to resolve this myself as it is caused by a bug in our system which will be resolved in our next release.

To resolve this I have to raise to a different support area who amend our back end systems, your account has been raised to them and as soon as I have any update you will be the first to know about it.

Sorry for any delay !!!!

Stephen :cool:

[Squawk]

Hehe, no worries.
love these like a hole in the head
I guessed as much from matts post. No need for haste, its not vital that its ready NOW NOW NOW, but if you could arrange for a Ferrari for the weekend in compensation I would be most grateful.

[OCE_Stephen]

One of my guys is buffing it as we speak ready for delievery :cool:

[Squawk]

F430 in red I hope. If not, I dont want it!!!!

[OCE_Stephen]

Hi Squawk,

Just trying to get an update on this one, will be back when I get an update.

Thanks

[Squawk]

Its that time of year again. Well ok its not, but even so. Prod. Poke. Slap. Thread res. Whatever else I can do to make this post shine.

Still shows up as paying line rental to bt, not to talktalk. HEEELP:D:p

Oh and might wanna move this to the my account section since it now exists.

[OCE_Emma]

Moved you onto a new thread to stop me getting awfully confused!! :)

Will be sorted by the morning (tomorrow that is!!)

Em xx