My Account Page

[mlog54]

It seems impossible to get anyone to update MYACCOUNT web page, I have two 'Your order is at..' Items that have been completed weeks ago and should have been deleted, and my 'Manage my Services' page forever says in red writing that I have updates yet to complete.

I cannot add or remove any services because of this, and also it's taking forever to have my Nectar Card details show up.( when I entered them it said it could take up to 24 hours to show) YEA like it's been saying this now for 4 weeks or more. :mad:

Is there anyone on this planet capable of fixing this, I have phoned every 'so called':confused: TalkTalk tech agent there is to no avail. Any advice would be welcome.

Thanks.

[steveincornwall]

Having just the same problem with my Nectar details. Does it work for anyone?. Also unable to add "Primary Number" for extra calling circle discount.
Steve.

[Chris]

Hi Steve, please could you ring support for your nectar and calling circle issues.

[OCE_Stephen]

Hi Steve,

If you don't have any luck with customer service, let us know and I will look at this for you.

Thanks
Stephen

[steveincornwall]

Thank's Chris and Stephen. Busy for now but will ring asap.
Steve.

[Chris]

I must admit, I had to do the same to get Nectar associated with TT account. Am surprised by the Calling Circle issue though.

[mlog54]

Well .. rung up customer service (Again) .. they put me on hold so that they could look into this for me, then hung up on me after 22 minutes. (pity, didn't get chance to say goodbye).

I'm sorry, but who ever you call on talk talk just has not got a clue how to deal with this.

I'm going to run along now as I have a scheduled call to make to the Irish cancellation department...:mad:

[lgb2100]

I must admit, I had to do the same to get Nectar associated with TT account. Am surprised by the Calling Circle issue though.

I sent an e-mail to TT in order to have my Nectar card registered, and also to have my Prome number added to the Calling Circle (all other numbers I could add without any problems)

[steveincornwall]

Hi again,
Fingers crossed that it's all sorted. I set up my primary number by calling the automated helpline. Like lgb2100 above the other numbers were no problem. I called customer service and a very polite helpful chap has promised he will get the Nectar details added and even said I will get my points right back to day one. I had entered my card number several times but even after 24hrs the details never "stuck"
Thanks, Steve.
:)

[Chris]

I'll raise this as a potential bug for the online team. If it didn't work at all I'd have thought support would see it as a big call driver (assuming they don't of course!)

[OCE_Stephen]

Hi mlog54,

Have you manged to get your account sorted yet, if not let me know and I will have a look. Sometimes if the order doesn't update on all our systems it can still show as pending going live or provisioning a quick kick of the order can sometimes fix on an individual basis. :)

Stephen

[mlog54]

Hello there, well i still have no joy .. need help desperately .. Thanks

[OCE_Stephen]

Hi mlog54,

I will have a look now and get back to you once i know more !!!


Stephen :D

[donard]

Hi

This is the same probs I have discussed in Voice Discussion Forum. TT has a bit of tidying up to do - other non forum members have raised similar issues with me.

[OCE_Stephen]

Hi mlog54,

All fixed now, I had to change your my account password so I have sent you a PM with your details.

Thanks
Stephen

[mlog54]

:D:D:D:D:D:D Thank you very much .. It worked .. Cheers :D:D