Broadband Equipment

[GerryMac]

Hi to any Talktalk Tec out there
Received new modem last week.All day was trying to connect.Got lucky once.Then after 19.00 hours tried and tried again.Had to revert back to my old modem and hey presto-I,ve connected.Modem I,m using is the SmartAX MT882.I have posted before with the initial problem(absolute beginners)last week.Hope some-one can enlighten me.Cheers

[Squawk]

Looking at the information from your last thread it shouldn't be a config issue on the router, so my best guess is that its a faulty router, especially since you can use another router and the connection is fine. Can you try one thing to make sure it is the router though. Hard reset the router, login through 192.168.1.1 and input your username and password, and see if you can connect. Do NOT run asssist and go or connect and go. That way you have complete control of everything, and if it still fails, we know the problem is the router

[GerryMac]

No worries Squawk.Will get back when I,ve done that.Cheers.

[GerryMac]

Looking at the information from your last thread it shouldn't be a config issue on the router, so my best guess is that its a faulty router, especially since you can use another router and the connection is fine. Can you try one thing to make sure it is the router though. Hard reset the router, login through 192.168.1.1 and input your username and password, and see if you can connect. Do NOT run asssist and go or connect and go. That way you have complete control of everything, and if it still fails, we know the problem is the router
Hi Squawk.Did as you bid.Had to revert back to the modem Andy sent.Again Assist&Go comes up automatically.Could not connect with last modem.connected now with new modem-thru Assist&Go,the part were it tells me to reset internet settings-sometimes I go Yes,other times I go no.Also have too enter my username+password,then it restarts the modem.Since we last spoke I have tried many times too connect.Would it be the modem or what?

[Squawk]

Certainly sounds like it, but as assist and go or whatever it is called is doing something it is hard to know for sure. As I have said before, I hate running software when I do not know what it is doing. If connect and go insists on running then really you need advice from someone more familar with that software than myself.

[GerryMac]

No problem.Will just wait and see does Andy get back too me Cheers mate.:D

[GerryMac]

Still having connection problems.As stated before I have left the modem on all day with PC on stand-by.I get connected and then 5-10mins down the line I lose my connection and the only way to get on-line again is to go thru Assist&Go.Sorry to be a burden but it does,nt seem to be working the way it should.:confused:

[ETEE]

You need to supply more information. What is the make and model of the modem you can connect with? What connection are you using with your computer and the Smartax MT882? Ethernet or USB? It would also help if you could fill in all the info in the sticky post at the top of the forum and post the results here.

[GerryMac]

Using the SmartAX-MT882 with an ethernet connection.Don,t know how to post/were to find the other data you want me to post.I,m fairly new to all this and just finding my feet.Cheers.

[Squawk]

you can log into the router by clicking this (http://192.168.1.1) link. Password and username both admin.
The quetions to answer are at Broadband Speed Sticky: please Read First (http://www.talktalkmembers.com/forums/showthread.php?t=181). Answer all the ones you can. Paste the contents of the "system information" page of the router, which will answer a number of them for you.

[GerryMac]

What exchange are you connected to ? BT6
Is it near any outages or congested exchanges ? No
Do you have other telephone extensions ? Yes
Do you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket ?No&No See the Members Help article Do I have a test socket and how do I use it ? (http://www.talktalkmembers.com/content/view/88/68/)
Are you having any other voice related problems such as noisy lines and ringtone / ringing issues ?NOWhat modem are you using ? Make, Model and Firmware Huawei SmartAX-MT882Are you using a telephone extension lead to connect your modem to the telephone socket ? No
What is your modem line attenuation up and down ? (From modem status page) 45.5/28.5
What is your modem SNR up and down11.0/18.0 (From modem status page)
What is your connection mode (From modem status page) What are you sync rates or line speeds up and down (from modem status page) 1856/448
Are you experiencing the disconnections at any specific time ? No
What lights change on your modem when you get disconnected ? Link&Lan lights flash

[Richoooooh]

Hi gerrymac - Ive amended some bits in bold after catching up with your postings and PMs.

Just to pick up from the PM and your last posting, the link that Squawk (think I am spelling it correctly now!) is where you can view and alter things like your ADSL mode (in the BASIC menu part) - remember to save and reboot after changes before they will take effect.

you will find the test socket behind the faceplate of your main phone socket if it is a certain type - think its NT5 but other threads will spell it out exactly. Remove the faceplate if you can and there is a socket in the bottom corner which allows connection whilst eliminating all of the internal wiring.

The SNR margin in the system information bit will give you an idea of which profile you are on - although this may vary it is generally arount 0.5 of the figure that gets quoted on here (i.e. mine varies between 11.5 and 12.5 on the 12 db profile. Changes to this need to go via the TT guys if this hasnt been done already. Higher = stable, lower = fast and you need to find the happy medium between the two. I am just picking up what some of the other numbers mean myself but they relate to things like distance from the exchange (somehow worked out by the attenuation I think - but I will stand corrected if this is wrong) and errors (CRC, FEC and HEC). good connections = low errors ... high errors, more likelyhood of it all falling over BUT the errors can be for varied reasons - filters, electrical interference ...

All the other stuff can only be tried by you with filter swapping, electrical appliance unplugging, etc.

its taken me ages to type all this so hope it helps - and good luck

Richoooooh

[Squawk]

Given your stats I would expect you to be getting a lot higher sync than that.

Could you connect the router to the master socket and repost the stats. Ideally also try with a couple of different filters.

If its not a hardware issue at your end then it could be either that your exchange is no LLU or that your profile isn't appropriate for your line.

[GerryMac]

Mite take me a while.Have been connected for the last hour.Can you have a look at my speed tests?I know there is an exchange in the town and I,m about 1mile from it.Don,t know if them figures are the correct ones.Thanks for looking in.Cheers.:)

[Richoooooh]

Notice that the last speed test logged shows as a 'transition time' speed test.

Any techies know what this means???

[Squawk]

Time half way between peak and off peak.

Don't know what the exact times are, but think of peak time as being from 3pm to 9pm, transition being two hours either side, and offpeak the rest of the day (thats a guess)

[matt]

its my guestimate of where we will be busy or non busy and "transition" is the grey area in between.

[GerryMac]

Hi gerrymac - Ive amended some bits in bold after catching up with your postings and PMs.

Just to pick up from the PM and your last posting, the link that Squawk (think I am spelling it correctly now!) is where you can view and alter things like your ADSL mode (in the BASIC menu part) - remember to save and reboot after changes before they will take effect.

you will find the test socket behind the faceplate of your main phone socket if it is a certain type - think its NT5 but other threads will spell it out exactly. Remove the faceplate if you can and there is a socket in the bottom corner which allows connection whilst eliminating all of the internal wiring.

The SNR margin in the system information bit will give you an idea of which profile you are on - although this may vary it is generally arount 0.5 of the figure that gets quoted on here (i.e. mine varies between 11.5 and 12.5 on the 12 db profile. Changes to this need to go via the TT guys if this hasnt been done already. Higher = stable, lower = fast and you need to find the happy medium between the two. I am just picking up what some of the other numbers mean myself but they relate to things like distance from the exchange (somehow worked out by the attenuation I think - but I will stand corrected if this is wrong) and errors (CRC, FEC and HEC). good connections = low errors ... high errors, more likelyhood of it all falling over BUT the errors can be for varied reasons - filters, electrical interference ...

All the other stuff can only be tried by you with filter swapping, electrical appliance unplugging, etc.

its taken me ages to type all this so hope it helps - and good luck

RichooooohTried the test socket this morning.Went thru the usual to try and connect-nothing.Dis from the test socket,closed up,re-connected as before.Had, again to go thru Assist&Go(don,t think there,s anything wrong with the connection-might be a setting I,m forgetting)connected with no problems.It,s the fact of going thru the same motions time and time again to get connected.Will leave the modem on 24/7 as was said earlier and cross everything!:)

[GerryMac]

Tried the test socket this morning.Went thru the usual to try and connect-nothing.Dis from the test socket,closed up,re-connected as before.Had, again to go thru Assist&Go(don,t think there,s anything wrong with the connection-might be a setting I,m forgetting)connected with no problems.It,s the fact of going thru the same motions time and time again to get connected.Will leave the modem on 24/7 as was said earlier and cross everything!:)Have just found out I,m 1602m,s away from my exchange with ADSL available@3Mb/ps and ADSL2+ available@3Mb/ps.If that helps anyone.Have deleted the TT software.Also have done a few more speed tests.Cheers.:)

[GerryMac]

Given your stats I would expect you to be getting a lot higher sync than that.

Could you connect the router to the master socket and repost the stats. Ideally also try with a couple of different filters.

If its not a hardware issue at your end then it could be either that your exchange is no LLU or that your profile isn't appropriate for your line.Have found the monitor test for the modem.Next question-how do you post the results on the forum?Did you read my last-go rid of the TT software-only dis-connected a few times since around 13.00.Cheers:D

[Squawk]

When you run the monitor you will see a menu, top left. Click to save the log file. Then when you come to post in the forums, look for the little paper clip icon in the options just above the box where you are typing and click on it. Upload the saved file, and robs ya dads brother, so to speak.

[GerryMac]

the upload is failing.My lan light on modem is flashing orange,link light is steady orange+ACT light is flashing green.Will try to do it later:confused:

[hecatae]

attachments failing due to fragmentation?

try lowering your MTU.

[GerryMac]

MTU is 1432,Will I lower it to 1400?Done that the other day but could not get connected.Will try it and post the results.Cheers.

[GerryMac]

http://www.talktalkmembers.com/forums/attachment.php?attachmentid=266&stc=1&d=1207074131Would this be the results of the monitor test.Was trying too upload a few hours ago.Might of been me doing something wrong.:|

[Squawk]

That looks to me like a LAN problem which describes what you said with the LAN light flashing. you get http errors and then it looks like you manually rebooted the router.

Since its the smart I assume you are connected wired? Your SNR down was pretty low for the first bit of that but it doesn't look like you dc'd from the internet but rather were dc'd on the LAN. since its wired barring making sure the network cable is shoved in properly I really don't know what to suggest

[GerryMac]

would one of the tech guys spot the attachment I posted.It has,nt been too bad today in the way of connections.Did you see my last about distance from local exchange etc....:)

[Squawk]

Getting confused now as you have more than one thread. Can you summarise both threads for me so I know what problem we are trying to isolate. From what I can see from this thread it looks like a possibly faulty router since the LAN keeps dying, but can't remember what your last thread was about.

[GerryMac]

Getting confused myself.I,m using the new router that was sent last week,SmartAX MT882.was getting a lot of dis,s on old router and now on this one.Have done a few tests on the router and changed the MTU to 1400/1400.because I could not upload the monitor results.Have checked everything as our friendly Evertonian posted last night-To day has,nt been as bad for disconnections.Have done a few speed tests too and their up on previous ones.Also have deleted the software Assist&Go.I,m new too all this jargon but trying too make as much sense out of it as I can.:s

[Squawk]

Ok, so are the disconnections and that log you just posted from the new router? And does that happen in the test socket?

[GerryMac]

yes.Are you more/less confused now

[Squawk]

Both...

If it wasn't for that low snr for the first part of your log file then I would have assumed that the problem is just your LAN, but since the SNR was low and that was in the test socket it could be something else. No clue what so think you are with the admins now.

[Squawk]

One more question before I raise this for attention. Were any of those disconnections not a manual reboot? Ie, did the connection recover on its own at all.

[GerryMac]

Sorry for the delay in reply.Only got connected 2 mins ago.It varies,sometimes have to re-boot router,other times connection just corrects itself.LAN light is still flashing now and again.Do you want me to do anymore tests?Hope this answers some of your queries.Cheers.:|

[Squawk]

The fact that you have now tested with 2 routers kinda eliminates most things. Could you leave the scanner running over a disconnection that you don't have to reset the router for, I am curious.

[GerryMac]

http://www.talktalkmembers.com/forums/attachment.php?attachmentid=270&stc=1&d=1207085565
That,s a test I had running.Don,t know if I had any dis.But my Lan light periodically flashes.If you can shed any light.Cheers.:)

[GerryMac]

Left the test running.When I came back ADSL light was green,ACT flashing green&Lan light flashing orange.Here are the results.:|http://www.talktalkmembers.com/forums/attachment.php?attachmentid=271&stc=1&d=1207089187
Cheers Squawk for your time and Patience.

[matt]

http://www.talktalkmembers.com/forums/attachment.php?attachmentid=270&stc=1&d=1207085565
That,s a test I had running.Don,t know if I had any dis.But my Lan light periodically flashes.If you can shed any light.Cheers.:)

LAN Light flashing is normal ... no disconnections in this one ... shows 1 hour 20 mins of continual service.

The other shows a couple of discos. Just looking why.

[GerryMac]

HI Matt,Thanks for looking in.Any joy why discon,s occured on second test?Just went online now after all day off and connected straight away.:D