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Exchange Upgrades and Faults

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TalkTalk opened the following network faults yesterday. In plain english these exchange's internet connections have been found to be busy. CPW Networks run a continual monitoring and upgrade plan and, from what I can see, have made these exchanges a priority to eliminate any performance problems customers may be having.

2963 – Bermondsey

Through our network monitoring we have identified capacity issues at the Bermondsey exchange, at peak times we have experienced 97% utilization, this was experienced at 22:14 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange on the 14/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.

2964 – Hunslet

Through our network monitoring we have identified capacity issues at the Hunslet exchange, at peak times we have experienced 96% utilization, this was experienced at 20:58 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange on the 15/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.

2965 - Nine elms

Through our network monitoring we have identified capacity issues at the Nine Elms exchange, at peak times we have experienced 96% utilization, this was experienced at 20:39 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange week commencing 14/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.

2966 - Northolt

Through our network monitoring we have identified capacity issues at the Northolt exchange, at peak times we have experienced 96% utilization, this was experienced at 21:03 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange week commencing 14/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.

2967 - Canonbury

Through our network monitoring we have identified capacity issues at the Canonbury exchange, at peak times we have experienced 96% utilization, this was experienced at 21:55 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange week commencing 14/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.

2968 - Upton Park

Through our network monitoring we have identified capacity issues at the Upton Park exchange, at peak times we have experienced 95% utilization, this was experienced at 17:37 on the 20th December, this peak utilisation period can vary day by day. Planned.upgrade work is due to commence at this exchange week commencing 14/01/08. The experience for our customers is that potential slow broadband speeds will be experienced during these peak hours, once the upgrades have been completed service will be resumed as normal. We apologise for the inconvenience caused during this time. Please continue to monitor the TalkTalk Members site for the latest updates.


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