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On Saturday 6th February, we carried out some routine power work in our Manchester data-centre, as part of our programme to increase capacity on the network.
Unfortunately, as a result of a temporary fault in our Uninterruptible Power Supply (UPS), broadband access was disrupted in a number of exchanges across the North-West, North-East and Scotland.
Broadband access was restored within an hour and over the proceeding three days we continued to monitor all systems and applications as they came back into service.
During this time, you may have experienced delays in sending and receiving mail. Please be reassured, that no email was lost during this period and any delayed mail has now been successfully delivered.
Some customers may have encountered problems uploading content to their websites and browsing the internet too. This has now been resolved.
Unfortunately, the following organisations may have wrongly assumed that some of our backlog of outbound mail was spam:
This was a temporary problem and has now been resolved.
We are very sorry for the inconvenience that this incident has caused.
CPW Networks
TalkTalk has advised that the earlier issues with emails being treated as SPAM have now been resolved (paypal.com hotmail.co.uk hotmail.com ebay.co.uk). We'll update you on the investigation into the ongoing email outage ASAP
There is an ongoing issue with TalkTalk email services; some users will be getting delays in receiving emails and there are potential issues logging into Webmail.
This is being looked at as a High Priority incident, we'll update you as soon as more information is available.
As you know we are currently investigating the ongoing issues with our email service which was as a result of the weekend power outage, in the past few minutes we have been advised that our email servers may have been blacklisted with the following organisations:
UPDATE 14:50 - We can now confirm that we have been blacklisted and are working with our partners to ensure we are removed from their lists ASAP.
UPDATE 09:00 12 Feb - We are still investigating this issue and hope to have it resolved soon, we will update you as soon as we know more.
Please note that this Web site and the associated forums are beta-labs and often staging areas of pre-launch systems.
Feel free to use the site, however, be aware that we may remove any data or functionality at any time :)
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