If you wish, you can also download and print off a copy of the information below in our Calling Features Instructions (PDF ~518KB) and keep it by your phone.
Voicemail is automatically activated. When you pick up the phone, you will hear an interrupted or "stuttered" dial tone alert if you have a new message. To retrieve a message, dial: 1571
Your phone will ring when you have a new message.
To access Voicemail Plus from your phone, dial: 1571
To change your personal options, press: 2. These include:
To access Voicemail Plus from another phone, dial your own number. When you hear your greeting, press *, then enter your PIN. This will bring you to the main menu.
If we have upgraded you to the TalkTalk network, your PIN will be default to 2255. You will need to change your PIN number of your own from your homeline before you can remotely access your network.
To switch on the divert facility, dial: * [Code Number] * [Number to Divert To] #
To switch off the divert facility, dial: # [Code Number] #
To check the divert service's status, dial: * # [Code Number] #
Please note that you will be responsible for the cost of the diverted call from your landline to your chosen destination.
To divert all calls, dial: 21
To divert unanswered calls after 21 seconds, dial: 61
To divert calls when the line is engaged, dial: 67
You will be billed for the cost of the diverted call.
To get the phone number, time and date of the last person to call you, dial: 1471
This will bring you to the main menu.
To return the call, press: 3
This is a chargeable service that will be added to the cost of the call itself.
To activate Call Waiting, dial: * 43 #
To deactivate Call Waiting, dial: # 43 #
To check whether Call Waiting is activated, dial: * # 43 #
During a call, when you hear a special beep notifying you that there's a call waiting, press R (Recall) to switch between calls.
To end the call for both parties, simply hang up.
Your do not need to activate Call Waiting once it is provided on your line.
You can switch Call Waiting off on a per call basis by dialling #430# before a call.
Simply dial #430# followed by the number you wish to call.
The Call Waiting service is only deactivated for that particular call, you will need to enter #430# (followed by the phone number you are calling) each time you wish to disable the service.
If you can't get through to a number at first, you can be notified when the call is connected.
When you hear an engaged tone, press 5 and then hang up the phone. You will be alerted by a special ring as soon as the number you were trying to reach is connected on the other end. This automatic redial feature will continue to retry the number for 45 minutes.
To cancel the auto redial, dial: # 37 #
To check the status of the auto redial, dial: * # 37 #
This feature is also available on a pay-per-use basis.
To withhold your number before a call, dial 141 before the call.
Please Contact Us to automatically activate this service.
If you have your number withheld on all calls, but want to disclose your number on a particular call, dial 1470 before making the call.
To remove the last number from your 1471 list, dial 1475 and hang up.
You will hear a short ring on your phone, which is a confirmation of the removal.
To reject all callers who have withheld their number, dial: * 227 #
To deactivate this feature, dial: # 227 #
To check whether this feature is activated, dial: * # 227 #
To no longer receive calls from the last person who called you, dial: 14258
To confirm that you want to bar calls from that number, press: **
To bar other numbers, dial 14258 and enter your PIN.
In the main menu, you can:
Please note, your PIN is defaulted to 1234 until you change it.
Caller Display is automatically activated. You will need a compatible phone to avail of this feature.
To set up a reminder call, dial: * 55 * [Time] #
To set up a regular reminder call, dial: * 56 * [Time] * [Option] #
To check if a reminder call is activated, dial: * # 55 #
To cancel a reminder call, dial: # 55 #
This feature is also available on a pay-per-use basis.
To set up a three way call, dial the first party's number and press R (Recall).
Wait for a dial tone, then dial the second party's number.
When they answer, dial R 3 to talk to both parties at the same time.
(If you want to talk to the second party separately, dial R 2 instead).
To end the call with the first party only, dial R, wait for a dial tone and press 5
To end the call with the second party only, dial R, wait for a dial tone and press 7
To completely end the call, simply hang up.
A touchtone phone is required to use this service.
This feature is also available on a pay-per-use basis.
Please note that this Web site and the associated forums are currently in the beta stage of pre-launch.
Feel free to use the site, however, be aware that we may remove any data or functionality between now and go live.
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