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TalkTalk Call Queues TalkTalk Call Queues
Targets Targets
Broadband Protocol Usage Broadband Protocol Usage
UK Bandwidth Map UK Bandwidth Map

Call Queues Key

RedOut of target
AmberWithin target
GreenExceeding target
Unknown StatusNo comments
Targets are based on how quickly calls are being answered.

TalkTalk Call Queues

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The following table gives a quick overview of the current state of TalkTalk's telephone-based support lines.

You can help them (and yourself) by always making sure you call the correct number. If you have to be transferred internally, you'll effectively be joining the back of two or more queues.

Details of how to contact TalkTalk can be found in the general help section.

Average duration of wait is across the whole day and not the length of time you will have to wait to get through at any particular moment.

Phone LineAnswered
within Target
Calls AbandonedAverage
Wait Time
Average
Call Length
greengif TalkTalk Customer Service 86% 0% 00m 06s 05m 08s
redgif TalkTalk Voice Faults 69% 8% 00m 19s 07m 23s
greengif 1st line Broadband Support 77% 10% 00m 30s 11m 15s
greengif 2nd Line Broadband Support 96% 0% 00m 06s 14m 45s
redgif TalkTalk Home Mover 34% 9% 03m 34s 09m 47s
greengif Setup Support 93% 0% 00m 05s 03m 51s

Last updated: 2010-03-11 09:00

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Please note that this Web site and the associated forums are beta-labs and often staging areas of pre-launch systems.
Feel free to use the site, however, be aware that we may remove any data or functionality at any time :)

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