 TalkTalk Server Status |
 TalkTalk Network Status |
 Resolved Network Problems |
 Exchange Capacity |
 Exchange Unbundling |
 Broadband Bandwidth Usage |
 Broadband Speed Test |
 TalkTalk Call Queues |
Out of SLA
Within SLA
Exceeding SLA
No comments
The following table gives a quick overview of the current state of TalkTalk's telephone-based support lines.
You can help them (and yourself) by always making sure you call the correct number. If you have to be transferred internally, you'll effectively be joining the back of two or more queues.
Details of how to contact TalkTalk can be found in the general help section.
Please be aware that this page is currently being developed and for that reason the data may not be 100% correct, average duration of wait is across the whole day and not indicative of the length of time you will have to wait to get through at any particular moment.
| Phone Line | Current Queue Size | Average Wait Time | Average Call Length | |
|---|---|---|---|---|
|
Second Line Support | 0 | 00:00:48 | 00:14:08 |
|
TalkTalk Customer Service | 0 | No Wait | 00:05:17 |
|
TalkTalk Broadband Support | 0 | 00:00:22 | 00:11:43 |
|
Disabled / Elderly Support Line | 0 | No Wait | 00:05:15 |
|
TalkTalk Voice Faults | 30 | 00:09:21 | 00:06:33 |
|
TalkTalk Home Mover | 0 | No Wait | 00:05:57 |
Please note that this Web site and the associated forums are currently in the beta stage of pre-launch.
Feel free to use the site, however, be aware that we may remove any data or functionality between now and go live.
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