Out of target
Within target
Exceeding target
No comments
The following table gives a quick overview of the current state of TalkTalk's telephone-based support lines.
You can help them (and yourself) by always making sure you call the correct number. If you have to be transferred internally, you'll effectively be joining the back of two or more queues.
Details of how to contact TalkTalk can be found in the general help section.
Average duration of wait is across the whole day and not the length of time you will have to wait to get through at any particular moment.
| Phone Line | Answered within Target | Calls Abandoned | Average Wait Time | Average Call Length | |
|---|---|---|---|---|---|
|
TalkTalk Customer Service | 77% | 3% | 00m 18s | 06m 37s |
|
TalkTalk Voice Faults | 48% | 13% | 00m 57s | 07m 03s |
|
1st line Broadband Support | 67% | 5% | 00m 20s | 13m 22s |
|
2nd Line Broadband Support | 80% | 8% | 00m 24s | 17m 42s |
|
TalkTalk Home Mover | 63% | 4% | 00m 36s | 06m 19s |
|
Setup Support | 93% | 0% | 00m 05s | 03m 29s |
Please note that this Web site and the associated forums are beta-labs and often staging areas of pre-launch systems.
Feel free to use the site, however, be aware that we may remove any data or functionality at any time :)
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