Out of target
Within target
Exceeding target
No comments
The following table gives a quick overview of the current state of TalkTalk's telephone-based support lines.
You can help them (and yourself) by always making sure you call the correct number. If you have to be transferred internally, you'll effectively be joining the back of two or more queues.
Details of how to contact TalkTalk can be found in the general help section.
Average duration of wait is across the whole day and not the length of time you will have to wait to get through at any particular moment.
| Phone Line | Answered within Target | Calls Abandoned | Average Wait Time | Average Call Length | |
|---|---|---|---|---|---|
|
TalkTalk Customer Service | 86% | 0% | 00m 06s | 05m 08s |
|
TalkTalk Voice Faults | 69% | 8% | 00m 19s | 07m 23s |
|
1st line Broadband Support | 77% | 10% | 00m 30s | 11m 15s |
|
2nd Line Broadband Support | 96% | 0% | 00m 06s | 14m 45s |
|
TalkTalk Home Mover | 34% | 9% | 03m 34s | 09m 47s |
|
Setup Support | 93% | 0% | 00m 05s | 03m 51s |
Please note that this Web site and the associated forums are beta-labs and often staging areas of pre-launch systems.
Feel free to use the site, however, be aware that we may remove any data or functionality at any time :)
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