If you have come to this page then you are probably experiencing issues with your "My Account" or your initial registration.
Almost all of the issues you experience will require assistance from TalkTalk to resolve however there are a few steps you can take with certain errors.
Visit the "My Account" page and click on the link for forgotten password. You will then be asked for your email address, once you have clicked submit an email will be sent containing details of how you can access your account. Please note i can take an hour for the e-mail to arrive but it is usually quicker than this.
Below are the most common issues, explanations for the error and a suggested route to getting them fixed.
| Error message | Explanation |
TalkTalk support needed? | What can I do? |
How long will it take |
|---|---|---|---|---|
| Post code and date of birth do not match | This means that there is a mismatch of you data in our database | YES | Contact Customer services or create a new topic in the "My Account" section of the forum. | 48 hours |
| Cannot authenticate | This means that there is a problem with the email address used. Note: this message should not been seen after the 8th April 2008 |
YES | Contact Customer services or create a new topic in the "My Account" section of the forum. | 72 hours |
| Database error on contact load | This means that there is a mismatch of you data in our database | YES | Contact Customer services or create a new topic in the "My Account" section of the forum. | 72 hours |
| The customer is unable to amend login password | This is caused by a system bug which is currently being investigated, if you contact us we are able to amend your password over the phone | YES | Contact Customer services or create a new topic in the "My Account" section of the forum. | 24 hours |
|
Email address already registered |
Your email address has already been used for registration and is currently pending verification | YES | Try registering again with a different email address if the same error appears or you do not have another email address please contact Customer services or create a new topic in the "My Account" section of the forum. | 72 hours |
| Order is being processed | You may have gone live but are still seeing this message in My Account, this is due to the status of your order not being updated | YES | Contact Customer services or create a new topic in the "My Account" section of the forum. | 24 hours |
| Line Rental With Another Provider' | You may get this error when trying to amend your calling features; this is a known bug currently being investigated. | YES | Raise a new topic on the forum; we will raise your fault with our support team for them to investigate. | A week |
Please note that this Web site and the associated forums are currently in the beta stage of pre-launch.
Feel free to use the site, however, be aware that we may remove any data or functionality between now and go live.
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