Insider Info.

TalkTalk Members Site Analytics

We monitor and analyse our Web site and forums stats, visitor and traffic profiles, and links and search usage. Some of you may be interested to see this information too. Our Web Site Analytics Summary (pdf 118KB) is available for download for anyone who's interested. If this file proves popular (we'll monitor this ;-) then we'll make sure it's updated regularly.

Any questions, comments, general observations can be posted on the Web Site Analytics thread on the Ideas for the Web site forum..

Infrastructure Upgrade - 0208

As you hopefully have heard, TalkTalk is currently seeing major infrastructure upgrades in order to keep up with the capacity demands in the outer London 0208 dial-code area.

We spoke to Opal Telecom (Carphone Warehouse's telecoms subsidiary) who are providing these upgrades, they assure us that a huge boost to capacity is due this week. We'll keep you posted... in the meantime, thanks as always for your patience!

Do let us know if you have experiencing issues which we don't know about. Check our current network problems page, if you are experiencing issues with your TalkTalk broadband or landline telephone and your area is not listed please contact their faults department on 0870 087 8777.

Help On Your Mobile

TalkTalk Members MobileYou know what its like. You are trying to get on to the internet and your connection isn't working. The solution? Get on the internet for help but you can't because your internet is down. Its a Catch 22 situation.

Not any more. With the launch of the new TalkTalk Members mobile microsite you can quickly see a list of the latest outages, view and dial useful numbers with just a quick click^* and access quick setup information for your modem all direct from your mobile on a site that is optimised for mobiles.

Just go to your mobile phone's web browser and bookmark the address http://www.talktalkmembers.com/mobile/

If you put this into your mobile straight away then if you get problems later your phone already has it stored.

^{*automatic dial supported on most mobiles}

TalkTalk Members Forums

TalkTalk Members Forum We are pleased to announce the launch of the Members Forums.

By collecting and discussing our shared expertise we'll be able to iron out many issues and help newbies and experienced members alike.

This is your opportunity to make a difference and help other TalkTalk members. It's a place where you can discuss everything and anything to do with TalkTalk Broadband and Voice. Share your experience of the ordering process, the provisioning and activation of your connection and how you are finding using TalkTalk now!

TalkTalk Webmail Upgrade

TalkTalk has launched a new and improved Webmail Service

Webmail is based on AOL services and is available to all TalkTalk and AOL customers.

http://webmail.talktalk.net/

Key improvements are; more storage space, an instant messenger, PIM suite, and ability to personalise how it's all displayed.