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Keeping customers safe online

You may have read this week about our trial of scanning web pages.  It’s certainly created a debate among those who follow our industry and on our Members Forum.  It’s a discussion we welcome and I’d like to use this blog to answer questions and get feedback as we progress with the testing.

To provide some context, we’re doing this trial in advance of offering a free opt-in product that will warn customers if their computer or device connected to their home broadband is viewing a page that contains viruses or threats.

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Broadband speed – the facts

You may have read this morning about Ofcom’s report on broadband speeds. We thought it would be helpful to set out why speeds vary and what you can expect from an ISP like TalkTalk.

The speed of broadband you can receive depends on the distance from your property to the nearest telephone exchange. If you live more than 7km from an exchange you are unlikely to be able to receive any service at all; as you get closer the speed improves.

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TalkTalk Launches First Customer Experience Centre in Soho

TalkTalk, the biggest provider of broadband to Britain’s homes, has today (19 April) opened a new Customer Experience Centre in Broadwick Street in London. The Centre offers help and advice with ‘broadband experts’ on hand to explain how the internet works as part of the connected home.

The first floor will be a ‘customer lounge’ reserved exclusively for TalkTalk customers. There will be seating, hot and cold refreshments and newspapers provided, plus free WiFi. 

Customers can book their place in the lounge by calling 0800 9555 111. The remaining floors within the building are being offered to start-up creative and technology businesses with the first tenants moving in on 19 April. The Customer Experience Centre is based in the building formerly occupied by Tiscali UK, the business acquired by TalkTalk Group in July 2009.

Charles Dunstone, Chairman of TalkTalk, said: “It’s the first time that TalkTalk customers have been able to meet with us face-to-face and learn more about how we can help their lives online. We’ve got some exciting plans including holding exclusive events for our customers tackling everything from Digital Inclusion to the World Cup.”

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